Privacy Policy

Information We May Collect

Depending on how you use the website, information may include:

• Name, phone number and email address.
• Billing and delivery address.
• Order details, selected products, variations, quantities and order history.
• Account information when you choose to create a customer account.
• Information you submit through our contact form, including an optional order number and your message.
• Technical information that WordPress, WooCommerce, security, performance or cookie-management technologies may process when the website operates.

How We Use Information

Customer information may be used where reasonably necessary to:

• Receive, confirm, process and manage orders.
• Arrange delivery and provide order-related support.
• Process or record payment information through the applicable payment method or payment service.
• Respond to enquiries submitted by phone, WhatsApp, email or the website contact form.
• Maintain customer accounts and order records.
• Protect the website, prevent misuse and maintain technical performance.
• Meet applicable legal, accounting or regulatory obligations.

Orders, Checkout & Payments

Our store supports Cash on Delivery and online payment options. Checkout may require information needed to process the order, payment and delivery. Where an online payment is handled by a payment service provider, that provider may process payment-related information under its own terms and privacy practices.

Guest Checkout is available, so creating a customer account is not required to place an order. Information needed for the transaction may still be processed and retained as part of the order record.

Cookies & Similar Technologies

The website may use cookies or similar technologies required for functions such as cart, checkout, account sessions, security, performance and cookie preferences. The exact set of cookies may change as website features, WooCommerce or installed services are updated.

Where optional analytics or marketing technologies are enabled, applicable cookie choices and notices should be presented through the website’s cookie-management system. We do not state here that a specific analytics or advertising service is active unless it has been separately configured and verified.

Service Providers & Necessary Sharing

Information may be shared with service providers only where reasonably necessary to operate the store or complete a requested service—for example hosting, website technology, payment processing, email delivery, security, order fulfilment or delivery services. These providers may process information according to their role and applicable terms.

We may also disclose information where required by applicable law or a lawful request.

Data Security & Retention

We take reasonable technical and organisational measures appropriate to the website and store operations to help protect personal information from unauthorised access, misuse, loss or disclosure. No internet-based system can guarantee absolute security.

Information is retained for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer support, record keeping, security and applicable legal or accounting requirements.

Your Choices & Privacy Requests

If you want to ask about personal information associated with you, or request access, correction or deletion where applicable, contact us using the email address below. We may need to verify the request before acting on it, and some information may need to be retained where required for legitimate order, legal, security or record-keeping purposes.

Third-Party Links

Our website may contain links to third-party websites or services, such as social platforms or external service providers. Their privacy practices are governed by their own policies, and this Privacy Policy does not control those external services.

Changes to This Policy

We may update this Privacy Policy when our website, store practices or applicable requirements change. The current version displayed on this page will apply from its stated update date.